Frequently Asked Questions
Are your crystals genuine?
Yes! We carefully source genuine crystals, minerals, and natural stone from trusted suppliers around the world. Any treatments or enhancements, when known, are clearly disclosed in the product description.
Will I receive the exact item shown?
For one-of-a-kind pieces, yes! Unless a listing specifically states otherwise, you’ll receive the exact crystal, carving, specimen, or artwork pictured.
How are your botanical displays made?
Our botanical displays and curio frames are handcrafted using faux or preserved botanicals, crystals, minerals, and other carefully selected decorative elements. They are designed as decorative art pieces and are not living terrariums.
Are butterflies and insects ethically sourced?
Yes. We only use responsibly sourced butterfly and insect specimens obtained through reputable suppliers. They are never collected from the wild for our artwork.
How should I care for my crystals?
Keep your crystals out of prolonged direct sunlight, avoid harsh chemicals, and dust them with a soft cloth. Some minerals are sensitive to water, so always check the product description before cleaning.
How should I care for botanical displays and frames?
Display them indoors away from excessive moisture and direct sunlight to help preserve their color and beauty. They are intended for decorative use only.
When will my order ship?
Most orders ship within 1–3 business days. You’ll receive a tracking number as soon as your order is on its way.
Do you offer local pickup?
Yes! Local pickup is available at our San Antonio, Texas location. You’ll receive pickup instructions after your order is ready.
Do you accept returns?
We want you to love your purchase. If there’s a problem with your order, please contact us within 7 days of delivery. Because many of our items are one-of-a-kind, personalized, or handmade, some items may not be eligible for return. Please see our Return Policy for complete details.
Do you make custom pieces?
Sometimes! We’d love to hear your ideas. Contact us to discuss custom crystal displays, botanical art, or other special requests.
How are fragile items packaged?
Every order is carefully wrapped and packed with protective materials to help ensure it arrives safely. We take extra care with delicate crystals and handcrafted displays.
Can I send my order as a gift?
Absolutely! Our pieces make wonderful gifts. If you’d like to include a gift message, leave a note at checkout and we’ll happily include it.
Why does every piece look different?
Because nature doesn’t make duplicates. Crystals, minerals, and even our handcrafted displays have unique colors, patterns, and formations. That’s part of what makes every Bloom & Stone treasure one of a kind. ✨