Terms of service

Bloom & Stone Return & Refund Policy

Welcome to Bloom & Stone
We want you to love every piece you receive. Because our products are natural, handcrafted, and often one-of-a-kind, each item may contain unique variations, inclusions, textures, or color differences that make it beautifully individual.

Returns

We accept returns on eligible items within 7 days of delivery.

To qualify for a return:

Item must be unused and in original condition
Item must be returned in original packaging when possible
Customer is responsible for return shipping costs unless the item arrived damaged or incorrect

Non-Returnable Items

The following items are final sale:

Custom or personalized orders
Intuitively chosen items
Sale or clearance items
Gift cards
Live sale claims
Minor natural imperfections in crystals, minerals, or handmade products

Natural stones often contain:

Internal fractures
Druzy pockets
Veining
Surface texture variations
Color shifts under different lighting

These are considered part of the natural beauty of the piece and are not defects.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with:

Your order number
Photos of the item
Photos of the packaging

Email: [your email here]

We will work quickly to resolve the issue through replacement, store credit, or refund when appropriate.

Refunds

Once your return is received and inspected, you will be notified regarding approval of your refund.

Approved refunds will be issued to the original payment method within several business days depending on your bank or payment provider.

Original shipping charges are non-refundable unless the error was ours.

Order Cancellations

Orders may be canceled within 12 hours of purchase if they have not already shipped.

Lost or Delayed Packages

Bloom & Stone is not responsible for shipping carrier delays, lost packages marked as delivered, or incorrect addresses entered at checkout. Please verify your shipping information carefully before placing your order.

Questions?

Please contact us anytime at:

Bloom & Stone
[Your Email]
[Your Phone Number or Website]

Tiny stardust note ✨
Crystals and natural minerals are ancient earth-formed treasures. No two are ever identical, which means the piece you receive carries its own patterns, flashes, and quiet geology-song.

now i need a terms of service

Terms of Service

Welcome to Bloom & Stone

By accessing or using this website, purchasing products, or interacting with our services, you agree to the following Terms of Service. Please read them carefully before using our site.

1. General Information

Bloom & Stone reserves the right to update, modify, or replace any part of these Terms of Service at any time without prior notice. Continued use of the website constitutes acceptance of any changes.

By using this site, you confirm that you are at least 18 years old or are using the site with permission from a parent or legal guardian.

2. Products & Availability

Many items sold by Bloom & Stone are:

Natural minerals or crystals
Handmade or handcrafted products
One-of-a-kind items

Because of the natural nature of these materials:

Colors, patterns, textures, flash, inclusions, and formations may vary
Product photos may appear slightly different depending on lighting and screen settings
Minor imperfections are considered part of the natural beauty of the item

All products are subject to availability. We reserve the right to discontinue products or limit quantities at any time.

3. Pricing & Payment

All prices are listed in U.S. dollars.

We reserve the right to:

Correct pricing errors
Refuse or cancel suspicious orders
Limit or refuse service at our discretion

Payment must be completed before orders are processed or shipped.

4. Shipping

Shipping times are estimates and are not guaranteed.

Bloom & Stone is not responsible for:

Carrier delays
Weather delays
Lost or stolen packages marked as delivered
Incorrect shipping information provided by the customer

Customers are responsible for ensuring their shipping address is accurate before checkout.

5. Returns & Refunds

Please review our Return & Refund Policy for complete details regarding returns, exchanges, refunds, and damaged items.

6. Intellectual Property

All content on this website, including:

Logos
Images
Product photos
Graphics
Text
Branding
Website design

is the property of Bloom & Stone and may not be copied, reproduced, or used without written permission.

7. Prohibited Use

You may not use this website:

For unlawful purposes
To commit fraud or abuse payment systems
To interfere with the security or functionality of the site
To copy or exploit website content without permission

8. Disclaimer

Bloom & Stone products are sold for decorative, collecting, and personal enjoyment purposes only.

We do not guarantee metaphysical, spiritual, healing, or medical outcomes from any crystal, mineral, or product sold.

Information shared on this site regarding crystal meanings or properties is provided for entertainment and educational purposes only and should not replace professional medical, psychological, legal, or financial advice.