Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How are your crystals and specimens sourced?
Our crystals, minerals, fossils, and specimens come from a range of suppliers and regions around the world. Availability and origin vary by material and piece, and we include source or locality information when it is reliably available to us. If you're curious about a particular item, contact us and we'll share any sourcing details we have.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.